Delivery Information
Deliveries
We currently only deliver to the UK, and we use a tracked courier delivery service now for all orders to ensure delivery before
Standard Delivery £2.95
Our standard delivery is for all items that can fit into a small parcel or mailbag and weighs under 5kg
Next Day Courier Delivery £4.95 to England, Wales and mainland Scotland
Delivered Next Day when or ordered before 1.00pmNext day delivery is tracked & signed and in a mail bag or box. It will be delivered the next working day when ordered before 12noon
Next Day Saturday delivery £9.50 to England , Wales and Mainland ScotlandDelivered next day on a Saturday when ordered before 1.00pm Friday Next Day Saturday is delivered on a Saturday first class tracked and in a mail bag or box. It will be delivered on a Saturday when ordered before 1.00pm on Friday.
Fabric Roll Delivery and items over 1m long £9.95 to England, Wales and Mainland ScotlandDelivered using a next day, tracked service and will need signing for on arrival. Fabric will be on a roll and therefore not folded. See fabric for lead time when ordering.
Delivery to N Ireland, Scottish highlands, Channel Isles, Isle of Scilly and Scottish Isles (As this service relies on Royal Mail, we cannot guarantee delivery before Christmas to these locations. Royal mail has stated 12th December as their last date for Christmas orders to arrive on time)
.Standard Delivery £7.95 2nd class Royal Mail or £12.00 1st Class Royal MailOff mainland UK, Standard Delivery is £7.95, your purchase will be delivered within 2-5 days of purchase (in mailbag or box) using a tracked Royal Mail service
Next Day Delivery to N Ireland, Scottish highlands, Channel Isles, Isle of Scilly and Scottish Isles Next Day Delivery £15.00 Off mainland UK, Next Day Courier Delivery is £15, your purchase will be delivered next day (in a mail bag or box) when ordered before 1.00pm of purchase using a tracked courier service.
Delivery to N Ireland, Scottish highlands, Channel Isles, Isle of Scilly and Scottish Isles Fabric Roll Delivery £35.00
Off mainland UK, Fabric Roll Delivery is £35, delivered using a first class, tracked service and will need signing for on arrival. Fabric will be on a roll and therefore not folded. See fabric for lead time when ordering.
Please contact us if you have a query regarding delivery
We currently only deliver to the UK, and we use a tracked courier delivery service now for all orders to ensure delivery before
Standard Delivery £2.95
Our standard delivery is for all items that can fit into a small parcel or mailbag and weighs under 5kg
Next Day Courier Delivery £4.95 to England, Wales and mainland Scotland
Delivered Next Day when or ordered before 1.00pmNext day delivery is tracked & signed and in a mail bag or box. It will be delivered the next working day when ordered before 12noon
Next Day Saturday delivery £9.50 to England , Wales and Mainland ScotlandDelivered next day on a Saturday when ordered before 1.00pm Friday Next Day Saturday is delivered on a Saturday first class tracked and in a mail bag or box. It will be delivered on a Saturday when ordered before 1.00pm on Friday.
Fabric Roll Delivery and items over 1m long £9.95 to England, Wales and Mainland ScotlandDelivered using a next day, tracked service and will need signing for on arrival. Fabric will be on a roll and therefore not folded. See fabric for lead time when ordering.
Delivery to N Ireland, Scottish highlands, Channel Isles, Isle of Scilly and Scottish Isles (As this service relies on Royal Mail, we cannot guarantee delivery before Christmas to these locations. Royal mail has stated 12th December as their last date for Christmas orders to arrive on time)
.Standard Delivery £7.95 2nd class Royal Mail or £12.00 1st Class Royal MailOff mainland UK, Standard Delivery is £7.95, your purchase will be delivered within 2-5 days of purchase (in mailbag or box) using a tracked Royal Mail service
Next Day Delivery to N Ireland, Scottish highlands, Channel Isles, Isle of Scilly and Scottish Isles Next Day Delivery £15.00 Off mainland UK, Next Day Courier Delivery is £15, your purchase will be delivered next day (in a mail bag or box) when ordered before 1.00pm of purchase using a tracked courier service.
Delivery to N Ireland, Scottish highlands, Channel Isles, Isle of Scilly and Scottish Isles Fabric Roll Delivery £35.00
Off mainland UK, Fabric Roll Delivery is £35, delivered using a first class, tracked service and will need signing for on arrival. Fabric will be on a roll and therefore not folded. See fabric for lead time when ordering.
Please contact us if you have a query regarding delivery
Returns and Cancellations
We hope you love the item as much as we do on arrival, we take great care with packing and postage to ensure your item arrives in one piece, however, we fully understand that there may be damages during transit or that you have changes your mind. So here is our guide on what to do next:
All of our ready made items can be cancelled or exchanged within 14 days from the date of arrival at your home. Your item must still be in a new, re-sellable condition with the original packing. We have made it a no-hassle cancellation/ exchange process, just complete the returns form in your package and send back by your chosen method to the following address:
Aqua by Design - Returns
The Boat House
Tomlinson Business Park
Woodyard Lane
Foston
DE65 5BU
You will be refunded within 14 days of receipt. Alternatively if you are requesting an exchange we will exchange your item within 14 days of receipt, and send your new item, the returns postage fee and any price difference will be calculated and charged.
For items that are custom made to your measurments such as curtains, blinds, lampshades and cushions, there is no refund (unless faulty) as these items are made specifially to your measurements. You can cancel within 7 days of ordering but after this cool-off period your order will be in production.
Faulty Goods Returns
If your item is faulty, damaged or not as described, Under the Consumer Rights Act you have 30 days to report, ( as long as it hasn't been used). However we would very much appreciate your co-operation and feedback within 48 hours. Please follow the instruction on our returns webpage: HERE