Returns and Cancellations
We hope you love the item as much as we do on arrival, we take great care with packing and postage to ensure your item arrives in one piece, however, we fully understand that there may be damages during transit or that you have changes your mind. So here is our guide on what to do next:
Cancellations and Exchanges
Most of our items can be cancelled or exchanged within 14 days from the date of arrival at your home. Your item must still be in a new, re-sellable condition with the original packing. We have made it a no-hassle cancellation/ exchange process, just complete the returns form in your package and send back by your chosen method to the following address:
Aqua by Design - Returns
The Boat House
Tomlinson Business Park
Woodyard Lane
Foston
DE65 5BU
You will be refunded within 14 days of receipt. Alternatively if you are requesting an exchange we will exchange your item within 14 days of receipt, and send your new item, the returns postage fee and any price difference will be calculated and charged.
Faulty Goods Returns
f your item is faulty, damaged or not as described, Under the Consumer Rights Act you have 30 days to report, ( as long as it hasn't been used). However we would very much appreciate your co-operation and feedback within 48 hours. Just complete the email form below providing a copy of your receipt and order number, and photo of the damage or fault. We will send you a returns labels that you will need to print off and you can return your package to any click and collect point given, your item will be tracked so you will know when we have received it. You will be refunded within 14 days of receipt.
We hope you love the item as much as we do on arrival, we take great care with packing and postage to ensure your item arrives in one piece, however, we fully understand that there may be damages during transit or that you have changes your mind. So here is our guide on what to do next:
Cancellations and Exchanges
Most of our items can be cancelled or exchanged within 14 days from the date of arrival at your home. Your item must still be in a new, re-sellable condition with the original packing. We have made it a no-hassle cancellation/ exchange process, just complete the returns form in your package and send back by your chosen method to the following address:
Aqua by Design - Returns
The Boat House
Tomlinson Business Park
Woodyard Lane
Foston
DE65 5BU
You will be refunded within 14 days of receipt. Alternatively if you are requesting an exchange we will exchange your item within 14 days of receipt, and send your new item, the returns postage fee and any price difference will be calculated and charged.
Faulty Goods Returns
f your item is faulty, damaged or not as described, Under the Consumer Rights Act you have 30 days to report, ( as long as it hasn't been used). However we would very much appreciate your co-operation and feedback within 48 hours. Just complete the email form below providing a copy of your receipt and order number, and photo of the damage or fault. We will send you a returns labels that you will need to print off and you can return your package to any click and collect point given, your item will be tracked so you will know when we have received it. You will be refunded within 14 days of receipt.