Aqua by Design Terms & Conditions
Delivery: We deliver to mainland UK and mainland Scotland using a next day, tracked delivery service.
The charge for Standard UK delivery (2nd class royal mail tracked) is £2.95
The charge for fabric on a roll is £9.95
We will send you an email once your order has been dispatched, containing tracking details.
Multiple products on larger orders may be dispatched separately
Upon delivery, we recommend the items to be checked and signed for (the recipient must be 18+), and any defects to be reported within 3 days. Please note security questions will be asked to ensure we are speaking to the purchaser.
Risk of Damage
We take responsibility for the risk of loss or damage to the products until you receive them.
The product belongs to you upon delivery and full payment.
Until the full payment has been received we retain the right to ask for the products to be returned at any time.
If you return the products to us for any reason then they again belong to us and are at our risk from the time we receive them.
Returns Policy
Products may be returned by one of the methods detailed below. All returns require proof of purchase (delivery note/ returns form or receipt), products must be unopened, unused and in their original packaging; unless they are faulty.
A full refund will be given for full price items if the product is returned within 14 days of delivery in its original packaging and unused. Please allow 14 days for refunds to be arranged.
Please note we do not accept returns without a valid receipt or proof of purchase. We do not accept returns after 14 days, even with proof of purchase. Refunds must be made using the same method as the original payment.
Returned in person:
Products can be returned in person at The Boat House, Tomlinson Business Park, Woodyard Lane, Foston, Derbyshire, DE65 5BU(excluding bank holidays).
Returned by Post:
You can post by your own chosen method to the address: Aqua by Design - Returns, The Boat House, Tomlinsion Business Park, Woodyard Lane, Foston, Derbyshire, DE65 5BU. Products must be addressed and packaged correctly and securely to avoid damage or loss. We advise you ask for proof of postage. The customer retains responsibility for the risk of loss or damage to products until we have received them.
Defective or Damaged products:
All products must be checked upon delivery, it is the customer’s responsibility to check products prior to signing. We do not accept liability for visible damage not reported within 3 days of delivery.
If you believe a product to be of unacceptable quality please contact us immediately and take great care with the product whilst your claim is being investigated. You must retain proof of purchase and the original packaging. Do not return a defective or damaged product without contacting us first.
An inspection of the defective product will be arranged at our discretion.
After inspection, if your product is found to be defective, we will attempt to repair the product or offer a replacement as soon as reasonably practicable.
Where you have more than one item on your order we may request for any other items to also be returned in order to obtain the best colour match on the replacement product.
Ordering
Online: Please click here to shop online.
Orders can be taken over the phone by calling 01283 585718 Mon-Fri 9:30am-4:00pm. We are a small business so appreciate orders to be placed online wherever possible. Calls are charged at your usual rate (please check with your phone service provider for details).
Shop In person. You are welcome to visit our showroom by appointment. We also sell at various shows and markets around the UK.
Confirmation of order will be sent via an email upon receipt of full payment.
Samples Service: Samples are available for most materials, please note there is a six sample limit per customer per order, these are for different samples not multiples of the same. Sample sizes are approx 16x20cm but may be smaller. If you would like a larger piece on loan please get in touch. If you are a quilter, we can offer a box of off-cuts please get in touch rather than but lots of samples. We also sell our presentation fabric sample box with all our fabrics on larger sample pieces of 25x25cm HERE
Payment
We accept all major credit and debit cards, Visa, MasterCard, Delta, Maestro, Solo, Visa Electron. Payment is made at the ‘Order Summary’ page; you may still change your mind at this stage. Payment is only made when you click ‘Place an Order’
The full purchase price will be charged to your account on placement of your order.
Warranty
Our items have been produced for domestic use only. The laws of England and Wales govern these Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Delivery: We deliver to mainland UK and mainland Scotland using a next day, tracked delivery service.
The charge for Standard UK delivery (2nd class royal mail tracked) is £2.95
The charge for fabric on a roll is £9.95
We will send you an email once your order has been dispatched, containing tracking details.
Multiple products on larger orders may be dispatched separately
Upon delivery, we recommend the items to be checked and signed for (the recipient must be 18+), and any defects to be reported within 3 days. Please note security questions will be asked to ensure we are speaking to the purchaser.
Risk of Damage
We take responsibility for the risk of loss or damage to the products until you receive them.
The product belongs to you upon delivery and full payment.
Until the full payment has been received we retain the right to ask for the products to be returned at any time.
If you return the products to us for any reason then they again belong to us and are at our risk from the time we receive them.
Returns Policy
Products may be returned by one of the methods detailed below. All returns require proof of purchase (delivery note/ returns form or receipt), products must be unopened, unused and in their original packaging; unless they are faulty.
A full refund will be given for full price items if the product is returned within 14 days of delivery in its original packaging and unused. Please allow 14 days for refunds to be arranged.
Please note we do not accept returns without a valid receipt or proof of purchase. We do not accept returns after 14 days, even with proof of purchase. Refunds must be made using the same method as the original payment.
Returned in person:
Products can be returned in person at The Boat House, Tomlinson Business Park, Woodyard Lane, Foston, Derbyshire, DE65 5BU(excluding bank holidays).
Returned by Post:
You can post by your own chosen method to the address: Aqua by Design - Returns, The Boat House, Tomlinsion Business Park, Woodyard Lane, Foston, Derbyshire, DE65 5BU. Products must be addressed and packaged correctly and securely to avoid damage or loss. We advise you ask for proof of postage. The customer retains responsibility for the risk of loss or damage to products until we have received them.
Defective or Damaged products:
All products must be checked upon delivery, it is the customer’s responsibility to check products prior to signing. We do not accept liability for visible damage not reported within 3 days of delivery.
If you believe a product to be of unacceptable quality please contact us immediately and take great care with the product whilst your claim is being investigated. You must retain proof of purchase and the original packaging. Do not return a defective or damaged product without contacting us first.
An inspection of the defective product will be arranged at our discretion.
After inspection, if your product is found to be defective, we will attempt to repair the product or offer a replacement as soon as reasonably practicable.
Where you have more than one item on your order we may request for any other items to also be returned in order to obtain the best colour match on the replacement product.
Ordering
Online: Please click here to shop online.
Orders can be taken over the phone by calling 01283 585718 Mon-Fri 9:30am-4:00pm. We are a small business so appreciate orders to be placed online wherever possible. Calls are charged at your usual rate (please check with your phone service provider for details).
Shop In person. You are welcome to visit our showroom by appointment. We also sell at various shows and markets around the UK.
Confirmation of order will be sent via an email upon receipt of full payment.
Samples Service: Samples are available for most materials, please note there is a six sample limit per customer per order, these are for different samples not multiples of the same. Sample sizes are approx 16x20cm but may be smaller. If you would like a larger piece on loan please get in touch. If you are a quilter, we can offer a box of off-cuts please get in touch rather than but lots of samples. We also sell our presentation fabric sample box with all our fabrics on larger sample pieces of 25x25cm HERE
Payment
We accept all major credit and debit cards, Visa, MasterCard, Delta, Maestro, Solo, Visa Electron. Payment is made at the ‘Order Summary’ page; you may still change your mind at this stage. Payment is only made when you click ‘Place an Order’
The full purchase price will be charged to your account on placement of your order.
Warranty
Our items have been produced for domestic use only. The laws of England and Wales govern these Conditions and all disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.